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Our Policy

Experience The Alimena Difference....Our Policy

Alimena Limousine, LLC (Also known as Alimena Limousine & Worldwide Transportation and Alimena - Worldwide) Policy Effective 1-1-17

1. Hours of Operation

1.1. Reservations and Dispatch: 24 hours a day, 7 days a week, 365 days a year excluding Holidays.

1.2. Administrative Services: Monday through Friday 9am-6pm excluding Holidays.

2. Holidays

2.1. Holidays include: New Year's Day, Good Friday, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve after 3:00pm and Christmas Day. There will be a $25 service fee for all One-Way and Airport Transfers and a six (6) hour minimum at standard charter rates for all Hourly Charters on Holidays.

3. Reservations and Payment

3.1. All reservations must be made either online 24/7 at www.alimenaworldwide.com, by email sent to book@alimenaworldwide.com or by calling 678-254-8298 during Office Hours listed in Section 1.2. Alimena Limousine, LLC cannot be held responsible for information, reservations, payment information or return information given to chauffeurs. Reservations for service within 12 hours prior to service must be made by phone. Reservations made within four (4) hours prior to the designated pick-up time are subject to availability and a $25 late reservation fee.

3.2. Alimena Limousine, LLC reserves vehicles on a first-come first-serve basis.

3.3. A reservation is considered complete when the following are met: 1) Pertinent information is provided by the Client to ensure proper contact with passenger to include but not limited to phone numbers, pick-up times, correct flight information, locations, vehicle and type of service. 2) A valid credit card must be provided to keep on file even if payment is made by cash, check or debit card. 3) A 50% deposit by credit card, cash, check or debit card is required at the time the reservation is made for all Hourly Charters, One-way Transfers, and Packages to include but not limited to Concerts, Shows, Dinners, Special Events, Sporting Events, Proms and School Dance Charters and Weddings. The remaining 50% balance must be paid in full by credit card, cash, check or debit card seven (7) days prior to service and fourteen (14) days prior to service for all Prom Charters. All reservations made within seven (7) days prior to service will be charged 100% of the total reservation amount at the time the reservation is made. For Airport Transfers, some One-way Transfers and Corporate Services a valid credit card must be provided or a 50% deposit by cash, check or debit card is required at the time the reservation is made with the remaining balance due the day of service.

3.4. Cash payments to chauffeurs over $300.00 will not be accepted for safety reasons.

3.5. Alimena Limousine, LLC accepts Visa, MasterCard, American Express and Discover to secure a reservation and Visa, MasterCard, American Express, Discover, debit cards, check and cash for payment.

3.6. Alimena Limousine, LLC will not accept multiple credit cards, checks or debit cards for a single charter or one-way transfer for payment of the deposit or the final payment. Payment must be made with one credit card, check or debit card for the deposit and one credit card, check or debit card for the final payment.

3.7. Alimena Limousine, LLC reserves the right to secure funds on a valid credit card the day the reservation is made and/or process all credit cards within seven days of service. Alimena Limousine, LLC reserves the right to process all international credit cards the day the reservation is made.

3.8. Alimena Limousine, LLC reserves the right to request a Credit Card Authorization Form to be filled out completely and submitted to Alimena Limousine to keep on file. For any service over $2000.00 clients are required to submit a completed credit card authorization form with a valid driver's license.

3.9. All pricing is subject to change without notice.

3.10. A confirmation will be sent by email to the Billing Contact's email on file once a reservation is complete. This confirmation is a binding agreement between Alimena Limousine and the Client, the price and services quoted will be secured provided there is no additional service(s) other than the service(s) quoted and the Client agrees to abide by all sections of this Policy as stated herein.

3.11. In the event of a returned check, the Client will be charged the maximum fees allowed by Georgia Law under section 13-6-15 of the Official Code of Georgia. For credit cards that do not process or are declined, Alimena Limousine allows a fifteen (15) day grace period from the date of service or invoice due date for payment to be made in full without assessing a late fee. If payment is not paid in full within fifteen (15) days a late fee will be assessed in the form of interest at a rate of 1.5% per month calculated on the amount owed from the date upon which it became due and payable until paid in full in accordance with the Official Code of Georgia section 7-4-16. The client will be invoiced every thirty (30) days and given fifteen (15) days to pay in full before assessing additional late fees.

3.12. All invoices (including invoices incorporating outstanding interest fees) that are not paid within ninety (90) days from the due date, Alimena Limousine, LLC will seek legal counsel and will hire a collection agency to collect outstanding amounts, settle the claim in court, and/or place a lien on business or personal property to cover the outstanding amount plus all late fees and other fees associated with being compensated for services provided. The Client will be required to pay all fees associated with the collection of the outstanding amount due Alimena Limousine. Services will be suspended to the Client until the outstanding amount, including all late fees and collection fees, is paid in full.

4. Gratuity

4.1. Gratuity is optional and is not included in base rate pricing. Alimena Limousine, LLC suggests the industry standard gratuity of 20% of the base rate.

5. Sales Tax

5.1. Sales Tax is required in accordance with Georgia Department of Revenue sales tax code 560-12-2-.84 and is calculated as a percentage of the base rate and at the tax rate for the county of pickup.

6. Fuel Surcharge

6.1 Fuel Surcharge is calculated as a percentage of the base rate at 2.5% for every $0.50 of the current fuel price for regular gasoline in Atlanta according to GasBuddy.com.

7. Standard Transportation Charge (STC)

7.1. STC is 10% of the base rate and incorporates regulatory, permit and licensing fees.

8. General

8.1. Alimena Limousine, LLC will only transport the number of people and/or the amount of luggage that is equal to or less than the vehicle capacity or weight restrictions set forth by the manufacturer or has been approved by Alimena Limousine, LLC prior to pick up. Alimena Limousine, LLC will not allow luggage to be stored in the passenger cabin for safety reasons. If more than the allowed passengers or luggage are present at pickup the chauffeur has the right to and will deny service to all passengers and luggage that exceed the capacity of the vehicle.

8.2. Seat belts are required to be worn by all front seat passengers and all passengers 18 years or younger with the exception of limousines and buses in accordance with Georgia State Law. As a hired vehicle it is the responsibility of the Client to ensure proper restraint of all passengers. Alimena Limousine, LLC will not be held liable for the improper restraint of any occupant.

8.3. All children must be properly restrained in a federally-approved child restraint appropriate for the child's height, weight, and age in accordance with Code 40-8-76 of the Georgia Child Passenger Safety Law. Alimena Limousine, LLC requires that all child safety seats and booster seats are provided and installed properly by the Client. Alimena Limousine, LLC takes no responsibility for the improper restraint of children. As a hired vehicle it is the responsibility of the parent or guardian to ensure proper restraint. Alimena Limousine, LLC will store any number of Client's care seats for a logistics fee of $50 per trip and rents car seats for $75 per car seat per trip. Each child's height, weight, and age are required to rent car seats.

8.4. All children under the age of 12 must have an adult chaperone in the vehicle at all times.

8.5. The transporting of any animal is subject to the approval of Alimena Limousine, LLC. If approved for travel, all animals must be kept inside an approved animal carrier at all times. Additional cleanup charges may apply including an additional charge of $300 if sanitization is necessary. This includes animal hair and dander.

8.6. Toll Lanes, Toll Roads and Express Lanes (I85/I75 HOT Lanes) will be used at the discretion of the Chauffeur and billed to the Client at an amount equal to the advertised toll at the time and place of entry or exit into the lane or road regardless of the number of passengers. If the chauffeur is unable to record the exact toll in order to maintain safe driving the Client will be charged an estimated charge as close to the actual toll as possible. The charge may be a separate charge processed after the payment for the trip has been processed.

8.7. It is the responsibility of the Client to review the confirmation they receive prior to service to ensure all information is correct and respond within twelve (12) hours if anything requires changing or additional charges may apply in accordance with Section 15 of this Policy, Changes / Cancellations / No Shows / Late Policies.

8.8. If there is a question or discrepancy regarding service or charges, the Client is to call Alimena Limousine, LLC at 678-254-8298. Chauffeurs do not have any authority to resolve issues. All disputes must be made in writing by US Mail or email within 7 days of service or all refunds will be denied.

8.9. Alimena Limousine reserves the right to use another approved and certified limousine or transportation service that meets the Alimena Limousine, LLC "Affiliate Expectations Agreement," "Policy" and the company's standards of professionalism, reliability, and service when a requested vehicle or chauffeur is not available. These companies are considered "Affiliates or Farm-Out Companies".

9. Hourly Charters

9.1. An Hourly Charter is defined as a pick-up at a designated place and time determined by the Client and a drop-off at a specified or unspecified time, charge is calculated from the designated time of pick-up until the final drop-off time, and chauffeur will stay with the Client throughout the duration of the charter.

9.2. Hourly Charters that have no estimated duration and if prior to or after the last drop off, the Client does not communicate to Alimena Limousine, LLC or to the chauffeur that they have no other intentions or plans except that the chauffeur is to wait for them until they get back into the vehicle or until the chauffeur is called off, the chauffeur will wait a total of four (4) additional hours from the time of drop off before the chauffeur is called off and the full charge including the four (4) hour wait time will be charged to the Client. This excludes other arrangements that are made between the Client and Alimena Limousine, LLC or there is an understanding that the chauffeur will be waiting an undetermined amount of time.

9.3. A minimum of a three (3) hour charter is required for all transfers and charters for all Luxury Vans, Van Terras and Limousines except when part of a transfer package or special. A minimum of a four (4) hour charter is required for all transfers and charters for all Mini Buses, Limo Buses and Specialty Vehicles. A minimum of a five (5) hour charter is required for all transfers and charters for all Motor Coaches.

9.4. All pick-up times scheduled after three (3) o'clock pm on Friday and Saturday nights during Prom season, a minimum of six (6) hours is required for all transfers and charters for Luxury Vans, Van Terras, Limousines, Mini Buses, Limo Buses, Motor Coaches and Specialty Vehicles

10. One-Way Transfers

10.1. A One-Way Transfer is defined as a pick-up at a designated place and time determined by the Client prior to dispatch and then transferred to a designated drop-off location determined by the Client prior to dispatch, without any additional stops.

10.2. The Client may request changes to time and place of pick-up and drop-off and include additional stops provided vehicle and chauffeur availability and in accordance with section 17: Changes / Cancellations / No Shows / Wait Times / Late Policies of this Policy.

10.3. . Additional charges may apply. Additional stops within five (5) miles or fifteen (15) minutes from the most direct route of transfer will incur a $20 charge plus Gratuity, Sales Tax, Fuel Surcharge and STC Fee for all Sedans or SUVs, a $30 charge plus Gratuity, Sales Tax, Fuel Surcharge and STC Fee for all Limousines or Vans and a $45 charge plus Gratuity, Sales Tax, Fuel Surcharge and STC Fee for all Mini Buses, Limo Buses and Motor Coaches for each stop. If the additional stop(s) takes longer than fifteen (15) minutes from the time of arrival at the stop to the time of departure from the stop a fee of 25% of the hourly rate plus Gratuity, Sales Tax, Fuel Surcharge and STC Fee for the vehicle hired will be assessed for each additional fifteen (15) minutes at the stop. All other stops will be billed at an hourly rate determined by Alimena Limousine, LLC.

10.4. For all One-way Transfers there must be a minimum of four (4) hours between the drop-off time and the return pick-up time or the hourly rate will be used from the time of initial pick-up to the time of the final drop-off.

11. Airport Transfers

11.1. An Airport Transfer is defined as a One-Way Transfer that has a pick-up or drop-off at an airport.

11.2. The Client may request changes to time and place of pick-up and drop-off and include additional stops provided vehicle and chauffeur availability and in accordance with section 17: Changes / Cancellations / No Shows / Wait Times / Late Policies of this Policy until all passengers are seated in the vehicle.

11.3. When two (2) or more people arrive at the airport at different times and on different flights to be transported in the same vehicle, the Client will be charged the amount of 25% of the hourly rate for the vehicle hired for each additional fifteen (15) minutes of wait time after the wait times listed below in Section 17: Changes / Cancellations / No Shows / Wait Times / Late Policies of this Policy until all passengers are seated in the vehicle. If passengers being transported in the same vehicle arrive in different terminals (Domestic and International), an additional stop fee will be charged at $20 plus Gratuity, Sales Tax, Fuel Surcharge and STC Fee for all Sedans or SUVs, $30 plus Gratuity, Sales Tax, Fuel Surcharge and STC Fee for all Limousines or Vans and $45 plus Gratuity, Sales Tax, Fuel Surcharge and STC Fee for all

Mini Buses, Limo Buses and Motor Coaches for each stop.

11.4. Meet And Greets – There are no additional charges for requesting a Meet and Greet inside the airport. A contact number for the Client arriving must be provided prior to departure in case the chauffeur is unable to connect with the Client or additional fees may apply.

11.4.1. Domestic Meet & Greet: Atlanta's Hartsfield Jackson International Airport - Call chauffeur or Alimena Worldwide at 678-254-8298 when flight arrives at the gate. Chauffeur will meet client at the "Chauffeur Waiting Area" located at the top of the escalators in the main terminal between the North and South Baggage Claim Area with a sign with passenger's or company's name on it.

11.4.2. Domestic American Airlines Downstairs Baggage Claim Meet & Greet: Atlanta's Hartsfield Jackson International Airport - Call chauffeur or Alimena Worldwide at 678-254-8298 when flight arrives at the gate. Chauffeur will hold a sign with passenger's or company's name on it in the American Airlines baggage claim area DOWNSTAIRS.

11.4.3. International Meet & Greet: Atlanta's Hartsfield Jackson International Airport - Call chauffeur or Alimena Worldwide at 678-254-8298 when flight arrives at the gate. Proceed through customs and through the double doors into the main lobby. Chauffeur will be standing along the railing on the left with a sign with passenger's or company's name on it.

11.5. Atlanta Airport Curb-side Pick-ups –

11.5.1. Domestic Curbside: For carry on luggage, call chauffeur or Alimena Worldwide at 678-254-8298 when arriving at the main terminal. For checked bags, call when bags are in hand. Then chauffeur will meet client at door LS2 for South Terminal or LN1 for North Terminal or LN2 for American Airlines. Follow escalators in baggage claim downstairs or down hallway in American Airline baggage claim and out designated door.

11.5.2. International Curbside: Proceed through customs and through the double doors into the main lobby and call chauffeur or Alimena Worldwide at 678-254-8298. Exit out door A1 to second island curb and chauffeur will pull in and meet client there.

12. Concerts, Shows, Dinners, Special Events, Sporting Events

12.1. All service for concerts, shows, special events, sporting events, similar events and the like that are NOT charged as an Hourly Charter will be defined as two One-Way Transfers, will be charged our special event rate pricing and will be treated as One-Way Transfers as defined herein.

13. Prom and High School Dance Charters

13.1. All persons under 18 years of age must have a parent's or guardian's approval prior to reservation and service. All reservations made using a valid credit card must be accompanied by the approval of the card holder.

13.2. An itinerary approved by a parent or guardian must be submitted to Alimena Limousine, LLC prior to service.

13.3. All persons involved in a Prom or High School Dance Charter must sign a Limousine Minor, Prom And School Dance Agreement prior to service.

14. Weddings

14.1. Sparklers, Bubbles, and Guests must be kept five (5) feet from all vehicle(s) owned or representing Alimena Limousine, LLC at all times. If anything requires replacement or repair on the vehicle(s) being hired including exterior and/or interior surfaces of the vehicle or items used by Alimena Limousine, LLC for the wedding service including red carpets and decorations, additional charges may be charged equal to the replacement value or repair costs.

14.2. Red carpets will not be used in the presence of sparklers or rain. The quoted rate will not be discounted if a red carpet or other decorations cannot be used for reasons outside of Alimena Limousine's control.

14.3. Only decorations approved by Alimena Limousine, LLC and installed by the chauffeur will be allowed in or on any limousine hired.

14.4. It is the responsibility of the Client to notify Alimena Limousine, LLC of any changes in times and/or locations at least twenty-four (24) hours prior to scheduled pick-up or Changes, Cancellations, No Shows, Wait Times and Late Policies apply based on information provided. All changes to times and/or locations are subject to availability. Alimena Limousine, LLC will wait up to fifteen (15) minutes from the scheduled time of pick-up before additional charges apply in accordance with Section

17 of this Policy, Changes / Cancellations / No Shows / Wait Times / Late Policies unless a specific wedding package says otherwise.

15. Corporate Accounts

15.1. A suggested 20% gratuity will be included in the total charge unless otherwise requested.

15.2. All Corporate Institutions must provide a credit card for payment unless approved for billing.

15.3. A Credit and Credit Card Authorization Form must be filled out completely and submitted to Alimena Limousine, LLC to be approved for billing. When approved for billing Corporate Institutions will be billed Net Thirty (30) from the date of service. Invoices will be sent out via email within seven (7) days of service. Invoices will only be sent by postal mail upon request and will incur a service fee of $5.00.

15.4. Receipts will be sent via email once payment is received.

15.5. All discounted rates are cancelled after the due date of the earliest past due balance and regular rates apply for all future transportation until all past due balances are paid in full.

15.6. Alimena Limousine, LLC allows a fifteen (15) day grace period from the date of service or invoice due date for payment to be made in full without assessing a late fee. If payment is not paid in full within fifteen (15) days a late fee will be assessed in the form of interest at a rate of 1.5% per month calculated on the amount owed from the date upon which it became due and payable until paid in full in accordance with the Official Code of Georgia section 7-4-16. The client will be invoiced every thirty (30) days and given fifteen (15) days to pay in full before assessing an additional late fees.

15.7. All invoices (including invoices incorporating outstanding interest fees) that are not paid within ninety (90) days from the due date, Alimena Limousine, LLC will seek legal counsel and will hire a collection agency to collect outstanding amounts, settle the claim in court, and/or place a lien on business or personal property to cover the outstanding amount plus all late fees and other fees associated with being compensated for services provided. The Client will be required to pay all fees associated with the collection of the outstanding amount due Alimena Limousine, LLC. Services will be suspended to the Client until the outstanding amount, including all late fees and collection fees, is paid in full.

15.8. If multiple One-Way Transfers for the same Corporate Client are within four (4) hours of drop-off and pick-up time Hourly Charter rates will apply.

15.9. All universities, schools, churches and tax-exempt institutions must present Authorization Form ST-5 from the Georgia Department of Revenue Sales and Use Tax Division in accordance with the Official Code of Georgia Section 48-8-3 in order for sales tax to be waved.

16. Affiliates

16.1. A company that Alimena Limousine, LLC sends business to is defined as a "Farm-Out Company" and a company that sends business to Alimena Limousine, LLC is defined as a "Farm-In Company".

16.2. All companies must meet all the required criteria and be approved by Alimena Limousine, LLC before becoming an Alimena Certified Affiliate.

16.3. Alimena Limousine, LLC does not work with independent operators, only limousine and transportation companies with all the required permits and licenses listed under that same company. Alimena Limousine, LLC only farms out to companies that own their own vehicles and employs their own chauffeurs.

16.4. All Affiliate Companies working for Alimena Limousine, LLC as a Farm-Out Company must provide quality, legal and safe service and be permitted and operate in accordance with federal, state, city and airport laws and requirements where said company provides service including but not limited to having:

16.4.1. A legally registered business entity.

16.4.2. Proper and current state registration and license plate tags for each vehicle in service.

16.4.3. Properly and currently registered with state, city and airport regulatory commissions for all vehicles and services where said company provides service.

16.4.4. US DOT Interstate or Intrastate Registration for all vehicles in operation requiring such registration. All vehicles must have proper identification on every vehicle at all times.

16.4.5. Must have at least the minimum automobile liability insurance required by each state, city and airport regulatory commission and meeting the USDOT for Intrastate or Interstate Commerce for the vehicles owned by the Farm-Out Company where said company provides service.

16.4.6. Registered, collect and pay required state and city sales tax as required by state and city laws.

16.4.7. Maintain current airport permits and decals for every airport said company provides service.

16.4.8. Maintain current city and state permits and decals for every city and state said company provides service.

16.4.9. All chauffeurs must have on them at all times a current Driver's License with proper endorsements, Class "C", Commercial Driver License (CDL) if required, DOT Medical Card if required and an airport ID badge for every airport said company provides service.

16.5. Farm-Out Company must have an ACORD Certificate of Liability Insurance, listing Alimena Limousine, LLC, 1950 Airport Rd, Suite F, Atlanta, GA 30341 as additionally insured.

16.6. All Farm-Out Companies must agree to the terms and conditions of the Alimena Limousine & Worldwide Transportation Affiliate Expectations Agreement and agree to enforce these expectations among their chauffeurs in order to provide service for Alimena Limousine, LLC. If a chauffeur that works for the Farm-Out Company does not comply with the Alimena Limousine Affiliate Expectations Agreement, Alimena Limousine, LLC reserves the right to take back any scheduled service and refuse future business to the Farm-Out Company without paying any late cancellation or additional fees.

16.7. All Farm-Out Companies will be paid in accordance with such company's published or provided affiliate rates given at time of reservation. If not provided, Alimena Limousine, LLC will use the Alimena Limousine Affiliate Rate Pricing or the Alimena Limousine Retail Base Rate Pricing. The Farm-Out Company will be paid within 30 days of service provided.

16.8. Alimena Limousine, LLC will charge either the Alimena Limousine Affiliate Rate Pricing or 10% discount off the Alimena Limousine Retail Base Rate Pricing plus Gratuity, Sales Tax, Fuel Surcharge and STC Fee to all Affiliate Farm-In Companies unless a specific rate is negotiated.

16.9. All Affiliate Farm-In Companies must provide a credit card for payment unless approved for billing. A Credit and Credit Card Authorization Form must be filled out completely and submitted to Alimena Limousine, LLC to be approved for billing. When approved for billing the Affiliate Farm-In Company will be billed Net Thirty (30) from the date of service.

16.10. Alimena Limousine, LLC allows a fifteen (15) day grace period from the date of service or invoice due date for payment to be made in full without assessing a late fee. If payment is not paid in full within fifteen (15) days a late fee will be assessed in the form of interest at a rate of 1.5% per month calculated on the amount owed from the date upon which it became due and payable until paid in full in accordance with the Official Code of Georgia section 7-4-16. The client will be invoiced every thirty (30) days and given fifteen (15) days to pay in full before assessing an additional late fees.

16.11. If an Affiliate Company does not provide payment by cash or check within sixty (60) days of service the credit card on file will be processed for the outstanding amount due plus all late fees.

16.12. If the credit card declines or fails to process and all invoices (including invoices incorporating outstanding interest fees) are not paid within ninety (90) days from the due date, Alimena Limousine will seek legal counsel and will hire a collection agency to collect outstanding amounts, settle the claim in court, and/or place a lien on business or personal property to cover the outstanding amount plus all late fees and other fees associated with being compensated for services provided. The Client will be required to pay all fees associated with the collection of the outstanding amount due Alimena Limousine. Services will be suspended to the Client until the outstanding amount, including all late fees and collection fees, is paid in full.

16.13. All limousine and transportation companies based in Georgia willing to do business under tax-free status must provide Authorization Form ST-5 from the Georgia Department of Revenue Sales and Use Tax Division in accordance with the Official Code of Georgia Section 48-8-3 in order for sales tax to be waved. All companies based outside of Georgia that have hired Alimena Limousine, LLC as a Farm-In Company to provide service for their clients are required by Georgia Law to charge and pay sales tax on the base rate of service to the Georgia Department of Revenue.

16.14. When a "Farm Out" Company agrees to provide service for Alimena Limousine, LLC they are committed to doing the trip and may not turn the run down or "Farm Out" the trip to another limousine or transportation company without Alimena Limousine's approval. Alimena Limousine, LLC reserves the right to take back any and all runs that the "Farm Out" company cannot provide service for in house with the vehicle or chauffeur requested.

17. Changes / Cancellations / No Shows / Wait Times / Late Policies

17.1. One-Way Sedan And SUV Transfers / Airport Transfers To The Airport - It is the responsibility of the Client to notify Alimena Limousine, LLC by phone at 678-254-8298 during Alimena Limousine, LLC Office Hours stated in Section 1.2 of any changes to times, locations, flight information and/or cancellations with a minimum of a two (2) hour notice prior to the scheduled pick-up or before a vehicle has been dispatched. If Alimena Limousine, LLC is not notified according to these terms, the full charge will be billed. The chauffeur will wait up to fifteen (15) minutes after the scheduled time of Pick-Up before additional fees are charged to the Client. If the Client DOES make contact during this time the amount of 25% of the hourly rate for the vehicle hired will be charged for each additional fifteen (15) minutes of wait time following the fifteen (15) minute grace period until the Client is seated in the limousine or the chauffeur is called off by the Client. If the Client DOES NOT make contact with the chauffeur during the fifteen (15) minute grace period, the chauffeur will be called off, the Client will be considered a No-Show and the full charge will be billed.

17.2. Domestic Airport Transfers From The Airport - It is the responsibility of the Client to notify Alimena Limousine, LLC by phone at 678-254-8298 during Alimena Limousine, LLC Office Hours stated in Section 1.2 of any changes to times, locations, flight information and/or cancellations with a minimum of a two (2) hour notice prior to the scheduled pick-up or before a vehicle has been dispatched. If Alimena Limousine, LLC is not notified according to these terms, the full charge will be billed. The chauffeur will wait up to forty-five (45) minutes after the flight arrival time at the gate according to the official flight information from the FAA or the airline before additional fees are charged to the Client. If the Client DOES make contact during this time the amount of 25% of the hourly rate for the vehicle hired will be charged for each additional fifteen (15) minutes of wait time following the forty-five (45) minute grace period until the Client is seated in the vehicle or the chauffeur is called off by the Client. If the Client DOES NOT make contact with the chauffeur during the forty-five (45) minute grace period, the chauffeur will be called off, the Client will be considered a No-Show and the full charge will be billed.

17.3. International Airport Transfers From The Airport – It is the responsibility of the Client to notify Alimena Limousine, LLC by phone at 678-254-8298 during Alimena Limousine, LLC Office Hours stated in Section 1.2 of any changes to times, locations, flight information and/or cancellations with a minimum of a two (2) hour notice prior to the scheduled pick-up or before a vehicle has been dispatched. If Alimena Limousine, LLC is not notified according to these terms, the full charge will be billed. The chauffeur will wait up to forty-five (45) minutes after the flight arrival time at the gate according to the official flight information from the FAA or the airline before additional fees are charged to the Client. If the Client DOES make contact during this time the amount of 25% of the hourly rate for the vehicle hired will be charged for each additional fifteen (15) minutes of wait time following the forty-five (45) minute grace period until the Client is seated in the vehicle or the chauffeur is called off by the Client. If the Client DOES NOT make contact with the chauffeur during the forty-five (45) minute grace period, the driver will wait up to one hundred and twenty (120) minutes before being called off, the Client will be considered a No-Show and the full charge will be billed plus a seventy-five (75) minute additional wait fee at the hourly rate for the vehicle hired.

17.4. Private Airport, Train, And Bus Transfers From The Airport, Train Station Or Bus Station - It is the responsibility of the Client to notify Alimena Limousine, LLC by phone at 678-254-8298 during Alimena Limousine, LLC Office Hours stated in Section 1.2 of any changes to times, locations, flight, train or bus information and/or cancellations with a minimum of a two (2) hour notice prior to the scheduled pick-up or before a vehicle has been dispatched. If Alimena Limousine, LLC is not notified according to these terms, the full charge will be billed. The chauffeur will wait up to thirty (30) minutes after the scheduled time of Pick-Up before additional fees are charged to the Client. If the Client DOES make contact during this time the amount of 25% of the hourly rate for the vehicle hired will be charged for each additional fifteen (15) minutes of wait time following the thirty (30) minute grace period until the Client is seated in the vehicle or the chauffeur is called off by the Client. If the Client DOES NOT make contact with the chauffeur during the thirty (30) minute grace period, the chauffeur will be called off or if a private flight, train or bus can be monitored the chauffeur will wait up to fifteen (15) minutes after the arrival, the Client will be considered a No-Show and the full charge will be billed.

17.5. One-Way Van, Bus, Limousine And Special Occasion Transfers – It is the responsibility of the Client to notify Alimena Limousine, LLC by phone at 678-254-8298 during Alimena Limousine, LLC Office Hours stated in Section 1.2 of any changes to pickup times and locations with a minimum of twenty-four (24) hour notice prior to the scheduled pick-up or additional fees may be charged. All changes to times and/or locations are subject to availability. A minimum of a seven (7) day cancellation notice is required prior to scheduled pick-up or full charge will be billed. The chauffeur will wait up to fifteen (15) minutes after the scheduled time of Pick-Up before additional fees are charged to the Client. If the Client DOES make contact during this time the amount of 25% of the hourly rate for the vehicle hired will be charged for each additional fifteen (15) minutes of wait time following the fifteen (15) minute grace period until the Client is seated in the limousine or the chauffeur is released from service by the Client. If the Client DOES NOT make contact with the chauffeur during the fifteen (15) minute grace period, the chauffeur will be released from service, the Client will be considered a No-Show and the full charge will be billed.

17.6. Hourly Charters Excluding Prom Charters - It is the responsibility of the Client to notify Alimena Limousine, LLC by phone at 678-254-8298 during Alimena Limousine, LLC Office Hours stated in Section 1.2 of any changes to pickup times and locations with a minimum of twenty-four (24) hour notice prior to the scheduled pick-up or additional fees may be charged. All changes to times and/or locations are subject to availability. A minimum of a seven (7) day cancellation notice is required prior to scheduled pick-up or full charge will be billed.

17.7. Prom Charters - It is the responsibility of the Client to notify Alimena Limousine, LLC by phone at 678-254-8298 during Alimena Limousine Office Hours stated in Section 1.2 of any changes to pickup times and locations with a minimum of twenty-four (24) hour notice prior to the scheduled pick-up or additional fees may be charged. All changes to times and/or locations are subject to availability. A minimum of a fourteen (14) day cancellation notice is required prior to scheduled pick-up or the full charge of the entire reserved time will be billed.

17.8. Suggested Gratuity will be charged for Cancelled Transfers or Charters once the trip has been Assigned and/or Dispatched unless otherwise requested.

18. Disclaimer

18.1. Alimena Limousine, LLC reserves the right to refuse transport to any person who is under the influence of intoxicating liquor or drugs; is performing any illegal activity to include but not limited to prostitution, possession of illegal substances and illegal possession or use of firearms; will not refrain from smoking in the vehicle(s); is not capable of taking care of himself or herself; or displays conduct that makes him or her objectionable or unsafe to the chauffeur(s) or other passengers.

18.2. Alimena Limousine, LLC reserves the right to cancel reservations at any time if Alimena Limousine, LLC feels it is unsafe for any reason for chauffeurs or passengers. There will be no charge for cancelled reservations made by Alimena Limousine, LLC. Alimena Limousine, LLC will not be held liable for delays and cancellations caused by road closures, GPS mapping errors, accidents, airline delays, airline early arrivals, breakdowns, weather conditions, traffic or any other condition out of Alimena Limousine's control.

18.3. SMOKING IS PROHIBITED in all vehicles. If an occupant does smoke in a vehicle they will be asked to remove themselves from the vehicle until all smoking is complete and there will be an additional charge of $300 for smoke removal to the Client.

18.4. There will be an additional charge of $300 if sanitization is necessary.

18.5. There will be an additional charge if excessive cleanup is necessary.

18.6. Standing or hanging out of sunroofs or windows is NOT permitted.

18.7. Alimena Limousine, LLC cannot be held responsible for improper information provided by the Client and all fees apply including associated base rates, no-show fees, additional charter time, additional wait time, additional stops and late fees in accordance with all sections of this Policy as stated herein. This includes but is not limited to incorrect pick-up times, addresses, location names, flight information and contact information.

18.8. Alimena Limousine, LLC cannot be held responsible for Passengers or Clients not following instructions or not calling Alimena Limousine, LLC for assistance.

18.9. Alimena Limousine, LLC is not responsible for lost or stolen property or items left inside the vehicle(s) during or after service. Items left inside a vehicle will be mailed to the Client at Client's request and expense.

18.10. If anything requires replacement or repair on the vehicle(s) being hired due to misuse or destruction by passengers, additional fees may be charged equal to the replacement value or repair cost plus any lost income while the vehicle is being repaired.

19. With remittance of payment, acceptance of confirmation, and/or acceptance of service you agree to abide by all sections of this Policy as stated herein. www.AlimenaWorldwide.com - 678-254-8298 – book@alimenaworldwide.com

Alimena Limousine & Worldwide Transportation, Alimena Worldwide and Alimena Limousine will all be referred to as Alimena Limousine, LLC.